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Multiple Choice

The CAP Q-Probe study of outpatient requisitions found that what percent were associated with at least one operator or paperwork error?

The main idea here is understanding how often operator-related or paperwork problems occur in the pre-analytic phase of outpatient testing, as measured by the CAP Q-Probe study. The CAP Q-Probe found that about 4.8% of outpatient requisitions had at least one operator or paperwork error. This figure reflects errors like missing patient identifiers, incorrect or incomplete orders, illegible handwriting, or forms routed to the wrong place. It’s a useful benchmark because it highlights the impact of human factors on the intake process and shows how small, addressable issues in the requisition workflow can affect reliability and turnaround time. Efforts such as standardizing requisitions, enforcing mandatory fields, and moving to electronic ordering or barcode workflows can help reduce this rate. The other percentages would imply either too small or too large a problem compared with what CAP observed in outpatient requisitions, so 4.8% is the best match.

The main idea here is understanding how often operator-related or paperwork problems occur in the pre-analytic phase of outpatient testing, as measured by the CAP Q-Probe study. The CAP Q-Probe found that about 4.8% of outpatient requisitions had at least one operator or paperwork error. This figure reflects errors like missing patient identifiers, incorrect or incomplete orders, illegible handwriting, or forms routed to the wrong place. It’s a useful benchmark because it highlights the impact of human factors on the intake process and shows how small, addressable issues in the requisition workflow can affect reliability and turnaround time. Efforts such as standardizing requisitions, enforcing mandatory fields, and moving to electronic ordering or barcode workflows can help reduce this rate. The other percentages would imply either too small or too large a problem compared with what CAP observed in outpatient requisitions, so 4.8% is the best match.